Returns & Exchanges

Returns & Exchanges

Can I return or exchange a product?
Because our products are personal-care and beauty products, we prioritize hygiene and customer safety. Returns or exchanges are not accepted as we cannot guarantee that the products are unused, unopened, and in their original condition. Please contact us within 48 hours of receiving your order to discuss an eligible return or exchange.

Opened or used beauty, skincare, lip, body, hair, or tanning products generally cannot be returned or exchanged for hygiene reasons.

What if my product arrives damaged?
Please contact us within 48 hours of receiving your order and send us clear photos of the damaged product and packaging. We will review the issue and, where applicable, arrange a replacement or another appropriate solution.

Returns & Exchanges

Patch test: Before applying the products to your skin, apply a small amount to a small patch of skin and wait to check for any irritation or sensitivity.